Retail Industry Focus: Achieving efficient and cost-effective HR operations

Faced with declining retail sales and rising manufacturing and transportation costs, retailers' HR departments face unprecedented pressure to do more with less. Yet simply reducing HR headcount and deferring strategic initiatives is untenable, given day-to-day and long-term demands. While targeted operational changes to streamline routine tasks can free HR for strategic matters, the key is to identify the changes that will produce the greatest return on investment. This report gives tips for identifying HR inefficiencies, using a case study to show improvements made by one retailer.  (Mercer, 14 Jul 2008)

• Full report (PDF)

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